The next course will take place on Wednesday 16 October 2024.

Effective communication is at the heart of a successful business.  Specifically aimed at managers and leaders, this course is suitable for anyone looking to enhance their methods of communication and present clear and positive messages in the workplace.  There will be a focus on how communication plays an important role in retaining staff, supporting all employees, developing an inclusive enviroment whilst also encouraging staff to contribute to the ever-changing business world.

The course is a blend of teaching, case studies and small group exercises and will cover the following topics and skills;

  • Identify your personal communication style
  • Understand different personalities
  • Learn how to use effective questions to understand others fully, without prejudice or restriction
  • Improve your listening skills to ensure full understanding and remove bias
  • Learn how to manage your emotions when influencing others, to maximum effect, reducing conflict by retaining an assertive manner throughout
  • Learn how to agree outcomes and create a win-win solution for all stakeholders
  • Deal with problems when influencing goes wrong, without escalation, by reducing emotional and irrational behaviours.
  • Understand key EDI Legislation and responsibilities
  • Breakdown barriers to Equality, Diversity and Inclusion bias
  • Managing high performers and developing their skills
  • Successful change management and how it impacts your company


The fee for this one day course is £495+VAT at 20% where applicable.  IOM3 members and subscribers to our Business Partner Programme are entitled to a discount of 10% on the course fee. 


Register to attend the next course

IOM3, The Boilerhouse, Grantham
9:30am to 4:30pm, Wednesday, 16 October 2024


 Meet your trainer - Sandra Morrell

Sandra Morrell

Sandra Morrell

Find out more