29 September 2020

IOM3 Training Academy Terms and Conditions 2020

IOM3 Training Academy Terms and Conditions

IOM3 Training Academy is a service of IOM Communications Ltd, offering a range of industry-recognised training courses suitable for accredited qualifications and continuing professional development. Courses are developed in conjunction with and endorsed by the appropriate technical division of the Institute of Materials, Minerals & Mining.

Registration in whatever capacity is regarded as a firm booking and acceptance of these Terms and Conditions

Course Booking

Although we do our best to accommodate late delegate registrations onto our events, you are advised to book early.

Confirmation of Course Registration

Acknowledgement of your booking will be emailed once you have registered online with IOM3 Training Academy.


Payment of all fees must be settled in full prior to attending the course including in the case of late bookings. If payment is not made prior to the delegate attending the event we reserve the right to refuse admission until payment has been made in full.

Where an invoice is to be addressed to a company rather than the delegate(s) the booking must include a purchase order number or other authenticating reference.

All fees must be paid within 30 days from date of invoice.

Cheques, drawn in Sterling (GBP) on a bank in the UK should be made payable to 'IOM Communications Limited'.

Payment by: Visa, Mastercard, American Express credit cards and Maestro debit cards.

Payments by bank transfer are subject to an additional charge of £10.00 to cover charges levied by the bank. The delegate's name and course must be quoted on the draft. The relevant International Bank Account Number (IBAN) and Swift Code must also be quoted on the draft IOM Communications Ltd GBP account:

Bank: Santander UK plc

Bank address: 2 Triton Square, Regent's Place, London,NW1 3AN, United Kingdom

Sort code: 09-02-22

Account number: 10650817

Swift code: ABBYGB2L

IBAN: GB10ABBY09022210650817

Please Note: We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the above credit terms.

Any other expenses, including travel and accommodation, are the responsibility of individual delegates.


Fees quoted are exclusive of VAT, which will be shown separately on the invoice.  A VAT invoice will be sent to cover the payment. The current VAT rate in the UK is 20%.


All cancellations must be received in writing and should be sent to [email protected]

Where a booking has been accepted by IOM3 Training Academy and is subsequently cancelled, the customer will be liable for the following charges: • For cancellations received 5 weeks or more before the event date the fee will be refunded; • For cancellations received between three and five weeks before the event the fee will be refunded less a 30% administration charge; • If cancellations are received less than three weeks before the event no refund can be made.


If you have booked a place on one of our courses, you can transfer the booking to any other course which runs within 6 months of the date of the course which was originally booked. However, if you make a booking transfer at a time of five weeks or less prior to the course starting, IOM3 Training Academy reserves the right to charge a 10% administration fee.


Substitution of a candidate may be made at any time before the course starts. New delegate details will be confirmed only when the IOM3 Training Academy is informed of the change. If the IOM3 member status of the delegate changes, the fee will be amended accordingly and an administration fee may be charged.

Non-EU Delegates

IOM3 Training Academy welcomes delegates attending UK based courses from overseas but if you are resident outside the European Union (EU) you should ensure that you have a valid visa and can comply with all immigration requirements before applying for an IOM3 Training Academy course.

Please note that IOM3 Training Academy training courses do not qualify you for a student visa or for entry to the UK or other EU countries. Visa information can be found at www.ukvisas.gov.uk.

If you wish to apply for entry to the UK you should contact your nearest British Embassy or Consulate that offers a visa service. A full list of UK Embassies is available at www.fco.gov.uk/en/travel-and-living-abroad/find-an-embassy/

IOM3 Training Academy cannot process bookings from outside the EU without full payment in advance. Once payment has been made, cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied.

Specific needs

The IOM3 Training Academy aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.


Registration fees do not include insurance of any kind. It is recommended that at the time of booking your course registration, accommodation and travel, you take out an insurance policy of your choice. It is recommended that the policy should include cover for losses caused by your cancellation of your participation, for example loss of registration fees, accommodation fees and travel fares. You should also cover for medical expenses and loss or damage to your personal property.

In the unlikely event that IOM3 Training Academy must cancel an event, we will be unable to cover any loss of travel costs and you are advised to insure against this.

IOM3 Training Academy cannot undertake any responsibility for any participant failing to arrange their own insurance cover.

Joining Instructions

Detailed course information including times, venue location where appropriate etc will be sent to you at least ten days before the event.

Event documentation

All delegates are provided with comprehensive notes and handouts in English. Please note that all event literature is copyrighted and may not be reproduced without permission.

Whilst every effort will be made to ensure that the course notes and all information given out during the course is accurate, no legal liability is accepted for any errors or omissions, or any conclusions drawn from the information. This applies to information given in writing or verbally.


IOM3 Training Academy reserves the right to make unavoidable changes in the programme. IOM3 Training Academy also reserves the right to cancel an event at any time and offer delegates an alternative date, a credit towards another training event or a full refund of fees without any liability for resulting or indirect loss.


Venues are sourced and visited to comply with IOM3 Training Academy standards. Venues are normally the Institute's own premises or companies with good conference facilities.


Expenses, including travel and personal accommodation, are the responsibility of individual delegates and not included in the course fee.

We are happy to provide information about accommodation in areas where our courses are held. If you require this, please contact IOM3 Training Academy, The Boilerhouse, Springfield Business Park, Caunt Road, Grantham, NG31 7FZ. United Kingdom. Tel: + 44 (0) 1476 513894, Fax:+ 44 (0) 1476 513899, Email: [email protected]

Data Protection Notice

IOM3 Training Academy will hold your contact details on the IOM3 events registration system and your personal data will be processed in compliance with Data Protection law. We will use your data to administer your course/exam attendance and to contact you about matters relating to your training. Please see our Privacy Notice for more information


The Institute of Materials, Minerals and Mining, IOM Communications Limited, IOM3 Training Academy, its Technical Communities and its logos are all copyright or trademarks of The Institute of Materials, Minerals and Mining.