Login and profile problems

This page lists problems some members are currently finding when logging in or updating profiles on the new IOM3 website. We are working on these issues and hope to have them fixed soon, but in the meantime here are some tips and guidance.

For Payment problems please go through the steps outlined in http://www.iom3.org/online-payments to check each step of the process
PROBLEMS LOGGING IN - see below

I am a member logging into the new website for the first time

This website was launched in April 2015. If you were a member previous to this date and are logging in for the first time since then, please see this page

My username or password are not recognised

If you have been a member since prior to April 2015, please ensure you are using the correct username - this is NOT the same as the one on the old IOM3 website. Your default username following the new site launch in April 2015 is now your surname followed by your membership number, e.g. Smith12345. The new username will be mentioned in the email you have received from our system for first time login, and will also be included in the password reset email if you have requested this. You can also usually find your membership number on your member magazine cover sheet or your subscription reminder. 

Your password/PIN from the old website (pre-April 2015) also no longer applies. If you have not logged onto this site before, you will not have a password. Instead obtain a one-time login link and you can set your password in your profile.

If you have just changed your password: there was an issue whereby the the system did not recognise new passwords immediately after they'd been changed, but this should no longer be a problem. If you do experience the problem, please contact us. It may be some hours before the system lets you log in with the new password. You don't actually need to log out and log back in straightaway with it, however - you can either stay logged in, or log out and then request a one-time login link whenever you wish to log in until the system recognises your new password.

If you are sure you have used the correct username and password but still get this error message, obtain a one-time login link - this will log you in temporarily and let you set your own password. The only time this won't work is if your current email address does not match the one on our system, in which case please contact us.

After several unsuccessful attempts to log on, my account has been blocked

If you have failed to enter the correct password 5 times within a short time period, your account will be temporarily blocked. This is a safety feature to prevent hacking. Your account will be blocked for at least 2 hours. If you have just changed your password, please see the note above. You can log in using a one-time login link instead in the meantime.

I tried to request a new password but my email address/username is not recognised

If your email address is not recognised, it most likely means that we have an old email address, or no email address, for you on our database. Please email membership@iom3.org with your current details.

If you were an IOM3 member prior to 1 April 2015 (even if you were a lapsed member) then your default username on this site will be your surname followed by your membership number. Your membership number is normally found on your member magazine cover sheet or your subscription reminder. If you can’t find your username, please contact membership@iom3.org

Once logged in, you can update your email address in your profile as well as other details.

I requested the one-time login link but have not received it

Please check your junk/spam folder for the email which will give you the one-time login. This will be an automatic email from noreply@iom3.org

If you do not receive an email within a couple of hours of requesting a new password, this could be because we do not have your current email address on our database. In this case, please contact membership@iom3.org who will amend your email address on our system and send you a one-time login link.

I logged in with the correct details but get an "Access denied" error

Firstly please ensure you are not actually logged in and trying to view a page which you don't have access to. This will be the case if you can see a "Log out" link at the top right of the web page.

If however you are sure you have logged in but it still says "Member login" at the top right of the page, this could be related to your browser's cookie settings. Your browser is either storing an old cookie from our website or is not setting cookies at all.

Firstly try relaxing your browser security settings:

In Firefox:

  1. Go to Tools – Options – Privacy
  2. Under “History” select “Firefox will use custom settings for history”
  3. Make sure “Accept cookies from sites” is ticked

In Chrome:

  1. Click "Options" (three dots icon in the toolbar)
  2. Click "Settings"
  3. Click "Show advanced settings"
  4. Under "Privacy" click "Content settings"
  5. Either select "Allow local data to be set" or, to manage iom3.org cookies only, click "Manage exceptions" and type *.iom3.org into "Hostname pattern", select "Allow" adjacent and click "Finished", then "Finished" again.

In Internet Explorer:

  1. Click “Tools”
  2. Click “Privacy”
  3. Slide the slider to “Medium high” or lower
  4. Try logging in again

 

If the above doesn't work try deleting cookies from your browser. This will enable new cookies to be set next time you visit the IOM3 website. The simple method is to delete all cookies, although this will affect your experience on other websites you visit. To delete only IOM3 cookies:

In Firefox:

  1. Go to Tools – Options – Privacy
  2. Under “History” select “Firefox will use custom settings for history”
  3. Make sure “Accept cookies from sites” is ticked
  4. Click “Show cookies”
  5. In the “Search” box type iom3.org
  6. Click “Remove all”
  7. Restart the browser and try logging in again.

In Chrome:

  1. Click “Options” icon at far right of toolbar (three dots)
  2. Click “Settings”
  3. Click “Show advanced settings”
  4. Under “Privacy” click “Content settings”
  5. Click “All cookies and site data”
  6. In the search box type iom3.org
  7. When you see the list of cookies click “Remove all shown”
  8. Restart the browser and try logging in again.

In Internet Explorer it is harder to locate specific iom3.org cookies. To delete all cookies in this browser:

  1. Click “Tools”
  2. Under “Browsing history” click “Delete”
  3. Make sure the “Cookies and website data” box is ticked
  4. Click “Delete” and wait til it finishes
  5. Restart the browser and try logging in again.

 

PROBLEMS WITH YOUR PROFILE, HAVING ALREADY LOGGED IN

I live outside the U.K. and can't use the postcode finder

If your address is not listed in the address finder results, please click "ENTER DETAILS MANUALLY" and you will then be able to enter your address line by line. The postcode field is required, so if your country does not use postcodes please enter 000 (three zeroes) in the postcode field. This only applies to home addresses - if you are manually entering a work address please provide the full details including postcode. If you have problems, please contact us.

My Profile is missing data and the fields are greyed out so I cannot add this data

Please contact membership@iom3.org with the details of the fields you cannot edit and what their values should be.

I cannot click on the dropdown menus for Country, Technical Division etc

In some browsers the dropdown menus close when you try and click on them. In this situation please use the up and down arrows on your keyboard or start to type the first few letters of the term that you want to select and it will appear in the window for that field, and you can then press Enter to select it.

I tried to save my Profile but it requires me to enter a “Department” and there is no such field

This affects some Student members currently. Please email membership@iom3.org to advise them of your current university department, along with your membership number. Our staff will then update your record. After this has been done you will be able to log in with a new password reset link from www.iom3.org/user/password and complete updating your profile.

My postnominals are incorrect

Please contact membership@iom3.org to advise our staff.

I can't change my title

This is deliberately excluded from editing via the web profile as we would require some evidence to show your title has changed. For example if you have become a Dr, you would need to send a copy of your PhD certificate to our membership team and they will then update your title for you. Please contact membership@iom3.org for more details.

I cannot update my work details or term-time address 

Currently not all members can update work details directly in the profile edit form. Student members also cannot update term-time addresses in the form. If you don't have the ability to make these edits in your profile, please use this form to advise the updated details and our Membership Team will make the changes on your behalf. 

Please note that if your employer address shows the incorrect country even after you have advised us of the country, this is simply an error in bringing your address details from our membership database into the website. We do have your correct country in our system. This issue is being investigated.

I updated some details in my profile but on saving, the changes weren't saved

Please ensure your updates respect the character length restrictions on the fields you updated. While it should not be possible to add too many characters to fields, this may still occur in some cases. Phone fields allow a maximum of 30 digits including spaces; email fields 40 characters; salutation fields 40 characters; and the biography and social media fields 1,000 characters.

I have saved a new password but when I try and log in again, it says "username or password not recognised"

First of all, when entering a new password into your profile please ensure you have also filled in all mandatory fields and click "submit" at the bottom of the page. You should then see a message confirming your changes have been saved.

Until recently, the system did not always recognise your new password immediately. This issue however was fixed in December 2016.

If the problem does recur, please contact us. Please also note that you don't actually need to log out and log back in straightaway with your new password - you can either stay logged in, or log out and then request a one-time login link whenever you wish to log in until the system recognises your new password.

Whenever you log in, please ensure you are using the correct details - neither the username or the password will be the same as those you had on the old IOM3 website (prior to April 2015). On this site your default username is your surname followed by your membership number, e.g. Smith12345. The new username will be mentioned in the email you have received from our system for first time login, and will also be included in the password reset email if you have requested this. You can also usually find your membership number on your member magazine cover sheet or your subscription reminder. 

Until you log in for the first time on this site, you will not have a password. Please obtain a one-time login link to log in for the first time, whereupon you can set your password.

As of January 2016 you can change your username to whatever you like - see this page for instructions.

If login problems persist even after waiting several hours, obtain a one-time login link (password reset link) and update your password again.

I can't log out because there is no "log out" button

This is being reported on some older browsers. Normally "Log out" is displayed at the top right of all pages after you log in. If you can't see it and need to log out, go direct to www.iom3.org/user/logout 

This site is best viewed on an up-to-date browser wherever possible.

I have a browser or display-related problem

Please see this page.

I have a problem not listed here

Please contact us via our contact form, selecting the "Website feedback" category.